Back Superior Products and Ultimate Support !
Our obsession with perfection is obvious and our customer support is second to none.
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DC Engineering is Customer Progressive! - thus as a company we have the highest amount of satisfied customers per products shipped in the firearms industry and work extremely hard to keep it that way!
How
we accomplish this task:
All DC Engineering products are the ultimate in quality and workmanship. All DC Engineering products are Unconditionally Guaranteed for Life. All DC Engineering products are pre fitted, pre inspected, and pre live fire tested by our gunsmith staff - then certified by at least one company engineer just prior to shipping to assure our customers have a perfect fit and flawless function. If you are one of our thousands of satisfied Customers - you already know how important your business is to us and we thank you for your continuing patronage and support!
If
you are new to DC Engineering
- We promise to do everything humanly possible to support you
and fulfill
your needs!
We
welcome you as a new member
of our Customer
ProgressiveOrganization
and
Our
Retail Customer Return Policy is as follows:
1. In all instances customers may return any merchandise within 90 days of purchase. (90 days after receipt of product ordered by internet or by phone) 2. Customer also agrees to return product to the address which is printed on the receipt accompanying the product.3.
Customer will be reimbursed for shipping back to our company in all
instances on any items being
returned
for repair, replacement, exchange, or in the event it
is determined by the customer that the
product
is not needed. On request we will 4. Customer has 90 days to return items for a full refund and / or replacement of any of our products that are covered by the Lifetime Warranty. We take care of all the shipping charges involved. (All our products come with a Lifetime Warranty.)
5. Your Lifetime Warranty is transferalbe to another person so please just let us know at that time or call or contact us for more details.
6. Products can be returned at any time for repair, replacement, or exchanged for upgrading at anytime to the original buyer. (Please keep your original receipt shipped with the product - otherwise please call.) Our Retail Exchange Policy is as follows:
1. Items returned for exchange
will be processed without any charge to customer including no shipping
charges back to customer within
the United States.
Our Retail Upgrading Policy is as follows: 1. Upgrading is also available on many items and is offered for a nominal fee with discounting well below list price. Our
Retail Repair Policy is as follows:
1. Unconditional Lifetime Warranty on all parts and labor on defective merchandise or merchandise that needs repair. 2. Company reserves the right to replace product with newer merchandise if repair is not possible or needs to be updated. |